Call volume

Selected period

Outcome mix

Agent-submitted results

Live team

Heartbeat-based agent availability and today’s workload

Agent	Status	Completed	Talk time	Pending	Last seen

Call history

Technical state, outcome, recording, cost, and QA

Customer	Agent	State	Outcome	Duration	Recording

New campaign

Create a schedulable call list

NameStatusdraftscheduledactivepausedStart dateEnd datePriorityDescriptionAgent script

Create campaign

Campaigns

Status, dates, and assignment strategy

Campaign	Status	Priority	Start	End

Distribute assignments

Select customers and agents; assignment history remains immutable.

Close

CustomersAgentsStrategyEqual distributionManual orderScheduled date

Create call tasks

Tickets

Open service work and escalation

Ticket	Customer	Subject	Priority	Status	Created

Import customers

Private CSV/XLSX upload → mapping → validation → confirmation

CSV or XLSXUpload & preview

Add customer

Create one customer manually

Full namePrimary phoneCustomer codeEmailCitySource

Add customer

Customers

Tenant-isolated customer directory

Customer	Code	Phone	Status	Updated

Add team member

Create a tenant member with an RBAC role

Full nameEmailTemporary passwordEmployee IDRoleDepartment

Add team member

Staff

Employment state and access

Member	Employee	Department	Status

Devices

Authorized Android installations

Device	Platform	Last sync	Status

Agent performance

Balanced operational metrics for the selected month

Download calls CSV

Agent	Assigned	Completed	Completion	Connected	Talk time	QA	Follow-ups

Notifications

Assignment, follow-up, ticket, and system alerts

Organization settings

Calling, recording, retention, budget, and locale policy

Organization nameTimezoneDefault languageRecording retention daysDevice retention daysMonthly call budget (minor units) Recording enabled Recording mandatory Play announcement

Save settings

Audit log

Tenant security and operational activity

Time	Action	Entity	User	Request

Organizations

Platform status, members, and subscription

Organization	Status	Users	Plan	Subscription	Created